Camden Removals Privacy Policy

This Privacy Policy explains how Camden Removals collects, uses, stores and protects personal data relating to customers and prospective customers. It applies to all Camden Removals customers in our service area and to anyone who contacts us to enquire about our services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Personal data we collect

We collect and process personal data that you provide directly to us when you contact us, request a quotation, book a removal service or otherwise interact with Camden Removals. This may include:

Your name and contact details, such as your postal address, job address, billing address, and any alternative contact locations you provide.

Your contact preferences and communication details, such as your name and how you prefer us to contact you.

Service and booking details, such as dates and times of moves, collection and delivery addresses, property access information and any special instructions you choose to give us.

Payment and billing details, limited to information necessary to process payments and issue invoices. Card or bank details are handled securely by our chosen payment processors and are not retained by us where this is not necessary.

Correspondence and communication records, such as information contained in messages, feedback you provide, and notes we make about your enquiries or instructions.

Technical and usage information when you visit our website, which may include your IP address, basic device information, and details about how you use the site. This is collected through standard logging and may include the use of cookies or similar technologies.

Lawful basis for processing your data

We only process your personal data when we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:

Contract. We process personal data where it is necessary to enter into a contract with you or to perform a contract that we have with you. This includes providing quotations, confirming bookings, carrying out removals, and communicating with you about your services.

Legal obligation. We process certain information to comply with legal and regulatory requirements, such as record keeping, tax and accounting obligations.

Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and interests. This can include managing our day to day operations, improving services, responding to enquiries, preventing fraud and ensuring the security of our systems and premises.

Consent. In limited cases we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide removal and related services, including assessing your needs, preparing quotations, planning and carrying out moves, and managing any follow up services.

To manage our relationship with you, such as handling enquiries, communicating important information about your booking, responding to complaints, and carrying out customer service activities.

To administer our business, including accounting, auditing, record keeping and internal reporting.

To improve and develop our services, including reviewing customer feedback, analysing how our services are used and identifying ways to enhance safety and efficiency.

To protect our business and customers, including verifying identity where appropriate, preventing fraud or misuse, and ensuring the security of our systems and premises.

To comply with laws and regulations, including obligations relating to tax, accounting and the response to lawful requests from competent authorities.

Data sharing and processors

We do not sell your personal data. We may share your personal data with selected third parties where this is necessary for the purposes described in this Privacy Policy and where appropriate safeguards are in place.

Service providers and processors. We use third party providers who act as data processors to help us deliver our services and operate our business. These may include payment processing providers, IT and hosting companies, communications and customer management systems, and professional advisers such as accountants. These providers are only allowed to process your personal data on our documented instructions and must keep it secure.

Operational partners. In limited cases and only when required for your booking, we may share relevant information with carefully selected operational partners who assist in delivering removal services. We only share the minimum personal data needed for them to perform their role.

Legal and regulatory bodies. We may disclose personal data where required to comply with a legal obligation or to protect our rights or the rights, property and safety of our customers or others, for example to law enforcement agencies, regulators or insurers.

In all cases, we require third parties who receive personal data from us to respect the security of your data and to treat it in accordance with applicable data protection laws.

Data retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.

In determining the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes through other means, as well as applicable legal obligations.

In general, information related to quotations and bookings is retained for a period that allows us to manage our relationship with you, handle any queries or disputes and comply with our tax and accounting obligations. After the relevant retention period expires, personal data will be securely deleted or anonymised so that it can no longer be linked to you.

International transfers

Our core operations and data storage are intended to take place within the United Kingdom or European Economic Area. If we ever need to transfer personal data to a country outside this area, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses or confirming that the destination country offers an adequate level of data protection.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration or disclosure. These measures include access controls, secure storage, staff training and regular review of our procedures and systems.

While we take reasonable steps to secure your personal data, no system can be completely secure. You are responsible for taking reasonable precautions to protect your own personal data, for example by keeping your communications with us safe.

Your data protection rights

Under data protection law, you have certain rights in relation to your personal data. These rights apply to all Camden Removals customers in our service area, subject to any legal conditions and exemptions.

Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, along with information about how we use it.

Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to continue holding it.

Right to restriction of processing. You have the right to ask us to restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to our use of it.

Right to data portability. Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.

Right to object. You have the right to object to our processing of your personal data where it is based on legitimate interests, including profiling. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is required for legal claims.

Rights related to consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdraw.

You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. In the United Kingdom, this is the Information Commissioners Office.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our practices or applicable laws. Any updated version will apply from the date it is made available. We encourage you to review this policy periodically so that you remain informed about how we use and protect your personal data.